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Office Policies

For our office to operate effectively and provide the best service to you and your family, we need your cooperation with the following policies. Your clear understanding of these policies is very important. Please let us know if you have any questions or concerns.

New Patients

First time patients are asked to arrive early to allow adequate time for completing the initial paperwork. For purposes of maintaining continuity of care, we ask that you bring us the latest relevant records with the most recent test results and current medications list. We do ask that you remain the sole custodian of your entire medical records from your previous healthcare providers. Should there be a need to further examine your previous records, our providers will have you bring your records back for additional review during subsequent office visits.


We strive to provide the best medical care for our patients. While we make every effort to provide prompt on-time service, the healthcare needs of each individual do not necessarily lend themselves to an exact schedule. We therefore appreciate your understanding and patience. If you have any suggestion or complaint for our office, please let us know. Angry or foul language directed to our staff regardless of the issues involved will absolutely not be tolerated and will be grounds for immediate dismissal from our practice.

Supervision of children & minors present without parents or legal guardian

For safety reasons, we depend on parents to properly supervise their child(ren) at all times. Our staff cannot watch your children. Under no circumstances should a child under the age of 10 be left unattended. We also require a consent form signed by a parent or legal guardian to legally provide medical care to minors 16 and 17 years of age when the parent or legal guardian cannot be present. Minors 15 years of age or younger must be accompanied by a parent or legal guardian.

Changes in address, billing, or contact information

Please notify our office in writing of any changes of address, telephone, billing or contact information. It is imperative that we have the most current information on file.

Insurance policies

At this time, we only accept HSA and FSA insurance plans.

Fees & payments

Payment in full is due at the time services are rendered. We accept all credit cards , money orders, cashier checks & cash.

A $25 service fee will be charged for returned checks due to insufficient funds. We may also elect to discharge you from our practice should you fail to comply with our policy. Should you require a payment plan, our office manager will be glad to discuss your options with you.

Appointments & no show policy

We make every effort to provide prompt medical care to all of our patients. If you are unable to keep a scheduled appointment, please let us know in advance. A no show is when a patient fails to keep a scheduled appointment. A no show will generate a $25 fee and three no shows may require that you seek your medical care elsewhere. In the event that you have a special circumstance regarding your missed appointment, please contact our office manager. We understand that there may be issues beyond your control and want to be understanding of special circumstances.

If you are delayed and cannot make an appointment on time, please call to advise us of your situation and provide an estimated time of arrival. Any significant delay may require the visit to be rescheduled.

If you are a walk-in patient, please understand that there are patients who have scheduled appointments, and you will be seen at the next available time slot. We strongly encourage you to call the office for an appointment first.

Telephone messages & processing of referrals

We will try our best to respond to your messages as soon as possible. However, please be aware that messages may take up to 24 hours to process and respond. More often than not, if your questions require extensive attention, your providers may elect to have you make an appointment and come for further evaluation for quality assurance purposes.

Medical records & forms

All requests for medical records must be on a HIPPA approved form, which must be properly and completely filled out and signed by the patient or legal guardian. Improperly filled out forms may delay your request. Please allow at least 5 business days for processing.

Medical records released to a new provider, specialist or school: for continuity of care and as a courtesy to the patient, our office will forward records requested at no charge.

Medical records released to the patient, some insurance companies, law firm or miscellaneous requests: records are subject to copying fees.

After hours

When an emergency arises, and you need to get in touch with our on-call service, you may call our office at (480) 719-3749. In a life threatening situation, please call 911 immediately.

Our friendly staff is committed to making your visit as pleasant as possible. Your comments or concerns are important to us. We rely on them to continue to improve our quality medical care to you and your family.